What are the procedures and times for returns and refunds?
If you're not satisfied with an item purchased, you have 14 days from receipt of the order to request a refund for free. To receive a full refund, returned items must arrive in the same condition in which they were received. We don't accept the return of products that are worn, damaged or lacking accessories, labels and original packaging.
To start the return procedure, access the personal area of your account, go to the “Order history and details” section and click on “Details".
Select the product/s you wish to return and finally click on the “Ask for a refund" button.
Once the procedure has been completed, you can check the status of the return by logging into your account’s personal area and clicking on “Merchandise returns".
The refund will be made using the same payment method used for the purchase.
We'll send you a confirmation email as soon as we have authorized the refund.
If you wish to change the size of a purchased article, carry out the return procedure and place a new order.
For more informations, download the PDF.