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Returns

RETURN MERCHANDISE AUTHORIZATION

If you don’t like the product / products you’ve bought, or you have bought a wrong size, you could make the return within 14 days, following these instructions:
If you have your Fornarina account, click on this link.
If you don’t have a Fornarina account, click on this link.

When we approve, you can return at your charges to:
OTS S.p.A
Contrada Colli Asola, 61
62010 Morrovalle ( Italia)

When the parcel returns, we will make the refund of the product/products, without shipping costs.
We will make the refund in the same way of payment you use to make the order.
We don’t make change of the good, only return. You can make a new order.
No refunds are possible for products received in conditions not complying with the return terms. You can return the items in the same or other closed packaging. You can put inside the invoice and please write on the packaging the address of the sender and the recipient.

IF YOU HAVE RECEVEID A DEFECTIVE PRODUCTS OR DIFFERENT YOU’VE BOUGHT

If the product purchased has any defects or it’s different from that you’ve bought, Fornarina.com will be fully responsible for the return. You must contact our Customer Service and they will issue authorisation for the Return Service and organise a carrier to pick up the products at the address you indicate at no extra cost. Once the goods have been returned to the warehouse, their conditions will be checked and the refund will be made within approximately 30 days. No refunds are possible for products received in conditions not complying with the return terms. We will make the refund in the same way of payment you use to make the order.

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